Privacy Policy

Cviisual Art Studio (ABN: 32450422571 ) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in relation to our art-based website, art sales, and art classes.

1. What Personal Information We Collect

We may collect personal information from you in various ways when you interact with our website, Cviisual Art Studio (www.cviisualartstudio.com.au or your actual website URL), or our services.

The types of personal information we may collect include:

Contact Information: Name, email address, phone number, mailing address (for art purchases or class bookings).
Transaction Information: Details of art purchases, class registrations, and payment details (note: actual payment processing is handled by secure third-party payment gateways, and we do not store your full payment card details).
Interaction Data: Information you provide when you make an inquiry, leave comments, participate in online forums (if applicable), send us an email, or communicate with us via social media.
Class/Workshop Information: Any details you provide relevant to your participation in art classes, such as skill level, specific interests, or special requirements you volunteer.
Technical Data: Your IP address, browser type, operating system, device type, pages visited on our website, time spent on pages, referral source, and other website usage data collected through analytics tools (e.g., Google Analytics). This helps us understand how our website is used and to improve your online experience.
Artistic Preferences (Optional): If you choose to share them, information about your artistic interests or preferences to help us tailor future content or class recommendations.
We do not generally collect sensitive information (such as health information, racial or ethnic origin, or religious beliefs) unless it is necessary for our functions or activities (e.g., to accommodate a specific need in a class with your consent) and you have consented, or as otherwise permitted by law.

2. How We Collect Personal Information

We collect personal information directly from you when you provide it to us, for example:

When you purchase art or register for a class through our website.
When you subscribe to our newsletter or mailing list.
When you submit an inquiry form or send us an email.
When you post comments on our blog or social media.
We may also collect personal information from third parties, such as:

Secure payment gateways (e.g., Bank transfer, Stripe, Square) provide us with confirmation of your payment and limited transaction details.
Publicly available sources (e.g., social media profiles, if you engage with us publicly).
Through automated technologies or interactions on our website, such as cookies, web beacons, and similar technologies (please refer to our separate Cookie Policy for more detailed information).

3. Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

To provide our art products and services: Including processing art sales, fulfilling orders, and managing class registrations.
To communicate with you: Responding to your inquiries, providing updates on your orders or class bookings, and sending important service announcements.
For marketing and promotional activities: To send you newsletters, updates on new art, upcoming classes, promotions, and other content we think you’ll find interesting (only if you have opted in or as otherwise permitted by law).
To improve our website, art, and classes: By analysing website usage, gathering feedback, and understanding artistic preferences to enhance our offerings and your experience.
To process payments: Facilitating secure transactions through third-party payment gateways.
For internal record-keeping and administration: Managing our business operations, accounting, and compliance.
To comply with legal and regulatory obligations: Including tax, consumer protection, and privacy laws.

To facilitate art commissions:

We collect and process data (like contact info, commission details, including understanding your artistic vision, and communicating progress) in order to complete and deliver the commissioned artwork. 

4. Disclosure of Personal Information

We may disclose your personal information to:

Third-party service providers: Who assist us in operating our business and providing our services, such as:
Payment gateways (e.g., Banks, Stripe, Square)
Shipping and delivery services
Website hosting providers
Email marketing platforms (e.g., FluentCRM)
Website analytics providers (e.g., Google Analytics)
Social media platforms (eg., Facebook, Instagram)
IT support and cloud service providers (eg. NameHero, Google Cloud)
Professional advisors: Such as accountants, lawyers, or business consultants.
Government authorities or law enforcement agencies: Where required or permitted by law.
We take reasonable steps to ensure that third-party recipients of your personal information protect it in accordance with the APPs and relevant Australian privacy laws.

5. Overseas Disclosure

We may disclose your personal information to recipients located outside of Australia, (eg., United States – for web hosting, Google Analytics, and various payment gateways).
We take reasonable steps to ensure that any overseas recipients of your personal information do not breach the Australian Privacy Principles in relation to the information.

6. Cookies

Our website uses “cookies” and similar technologies. Cookies are small data files stored on your computer or device that help us improve your online experience, analyse site usage, and for marketing purposes. You can manage cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information on how we use cookies and how you can manage them.

7. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

Implementing technical security measures (e.g., SSL encryption for data in transit, firewalls).
Storing data on secure servers or reputable cloud services.
Implementing access controls to restrict who can access personal information.
Regularly reviewing our information collection, storage, and processing practices.
[Add any other specific security measures relevant to your business].

8. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To make a request, please contact us using the details below. We may require you to verify your identity before providing access or making corrections.

9. Making a Complaint

If you believe we have breached the Privacy Act or the APPs, or if you have any other privacy concerns, please contact us at the details below. We will investigate your complaint and provide a response within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website: https://www.oaic.gov.au/

10. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:

Cviisual Art Studio
15 Daraya Road,

Marayong, NSW, 2148,

AUSTRALIA
info@cviisualartstudio.com.au
+61 0411 377 317
https://.cviisualartstudio.com.au

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on our website.

Last Updated:  16 June 2025